Cameron Packaging FAQs
We've compiled answers to the most common questions we receive to help you have a smooth ordering experience with Cameron Packaging. Whether you're curious about shipping costs, delivery times, or our policies, you'll find the information you need below.
Can't find what you're looking for? Feel free to contact us directly. We're here to help.
Shipping & Tracking
Why are the shipping costs higher than the item(s) being purchased?
Why are the shipping costs higher than the item(s) being purchased?
The shipping costs are based on the size of the unit and the shipping destination, not the cost of the items being purchased. Heavy and/or larger units can result in shipping costs that exceed the cost of the product. Most of our Rifle Boxes will exceed 48” in length, which will result in UPS “Oversize” surcharges in addition to a minimum 40 lb shipping rate. This is why shipping for a 5 or 10-pack of rifle boxes is the same, and very close to the 20-pack shipping cost. We are located in Ohio, so the western region of the United States will see the highest shipping charges.
Why is the shipping weight so high? There is no way this item can weigh that much.
Why is the shipping weight so high? There is no way this item can weigh that much.
The carriers determine the “Billable Dimensional Weight” of a parcel by multiplying Length × Width × Height, then dividing by a factor linked to that account.
Example: a 6-pack of foam-lined rifle boxes could be 53 × 21 × 13 and weigh 27 lbs, but the dimensional billable weight is 75 lbs.
How much will my shipping be?
How much will my shipping be?
The shopping cart will automatically calculate the shipping costs using just a zip code. Registration is not required. Add an item to the shopping cart, enter the destination zip code in the appropriate field, and press the blue "Go" button.
Is there a cheaper way to ship my order?
Is there a cheaper way to ship my order?
We only have UPS daily pick-up here. You are welcome to provide your own UPS account. To provide your own shipping labels, email us the order description, and we will provide you with the weights and dimensions of the packages so you can compare costs.
We CAN ship USPS with your label. Keep in mind, USPS is only practical for smaller parcels, such as a single foam-lined rifle box. We do NOT have FedEx daily service, and there is no FedEx parcel terminal local to us.
If you need a higher quantity and have a business with a loading dock, it could be more economical to ship via motor freight. Email us for a freight quote (include the item description, quantity needed, destination zip code, whether you have a loading dock, and any notification or appointment requirements).
Can I use my own UPS account for shipping?
Can I use my own UPS account for shipping?
Yes! You can enter your UPS account number at checkout. NOTE: If your UPS account isn’t recognized or doesn’t process correctly, your order won’t complete automatically. In that case, please return to our website to reorder using our standard shipping options, or contact us directly.
How will I know my order has been shipped?
How will I know my order has been shipped?
The UPS tracking number will be automatically emailed to you (from ups.com) in the afternoon, on the day the order ships out. Some email programs consider automated emails to be spam, so if you don't receive it, please check the junk and trash folders. If an account was created when the order was placed, the tracking information and order status can be viewed by accessing your account if an account was created at checkout.
Can you "guarantee" that I will get my order by a certain date?
Can you "guarantee" that I will get my order by a certain date?
No, we cannot guarantee a delivery date. If you are moving, allow several days in addition to regular ship times.
When will my order be shipped and received?
When will my order be shipped and received?
Orders that are placed online using the shopping cart usually ship out from our warehouse on the next business day. Online orders get processed faster than orders that are placed over the phone. Custom-manufactured orders will be determined on a case-by-case basis. To see the number of transit days, please click here or email us (zip code, item description, and quantity will be needed).
Can you ship using a faster method?
Can you ship using a faster method?
Expedited shipping is available (UPS Next Day Air, Second Day Air, 3-Day Select), but it is very expensive. Please email us for a quote (zip code, item description, and quantity will be needed).
Do you ship internationally?
Do you ship internationally?
We are not set up to ship internationally. However, the Biofocus kit can be shipped to Canada. Please email us the item description, Canadian shipping address, and quantity you are interested in ordering. A shipping quote will be emailed to you.
Does someone have to sign for my package at the time of delivery?
Does someone have to sign for my package at the time of delivery?
We do not require a signature upon delivery. UPS does require a signature for commercial deliveries.
Returns & Exchange
Cancellation Policy
Cancellation Policy
We can cancel orders not yet picked up by UPS. Stock items are usually shipped from our warehouse on the next business day after an order is placed. Most stock items can be returned. Orders for custom items cannot be canceled.
Return Policy
Return Policy
Damaged Shipments
Despite our best efforts, items may occasionally be damaged in transit. If damaged merchandise is received, please do the following:
- If visible when delivered, have the UPS driver document the damage. Take photos yourself as well.
- If possible, keep the damaged items in the original packaging so that UPS can make a proper assessment of the damage and authorize the claim.
- Contact Cameron Packaging at 419-222-9404 or email us so a replacement order can be shipped and arrangements can be made for the inspection of the damaged items.
Cameron Packaging can file the claim with UPS, or you can file the claim, but you MUST contact Cameron Packaging with the details.
General Returns
Most returns will be honored if completed within 30 days of purchase. Shipping costs are not refundable, either way.
Custom-fabricated items are not refundable.
If the items received are not the items that were ordered, please contact us at 800-381-9404 or email us so we can make things right.
If the customer wants to return an order and Cameron Packaging is not at fault, the customer will be responsible for the shipping charges in both directions. A refund will be issued only for items returned in undamaged and resaleable condition.
If an order is refused at the time of delivery, or if the order was undeliverable* and returned to us, only undamaged merchandise in resaleable condition will be refunded, and the return shipping charges will be deducted from this refund. The customer will be responsible for shipping charges in both directions.
*Undeliverable — because an incorrect address was given to us, the customer has moved, or nobody was available to receive the shipment at the time of delivery (for business deliveries, UPS will make 3 delivery attempts), etc.
Contact Cameron Packaging
Not finding a question here that covers what you are looking for? Reach out to the Cameron Packaging team.