
CANCELLATION POLICY:
After an order has shipped out, it cannot be canceled, but most stock items can be returned (see return policy below). If an order consisting of stock items has not been picked up by UPS yet, then it can still be canceled. Stock items are usually shipped out from our warehouse on the next business day after an order has been placed. Orders for custom items cannot be canceled.
RETURN POLICY:
Damaged Shipments:
Despite our best efforts, items may occasionally be damaged in transit.
If damaged merchandise is received, please do the following:
- Keep the damaged items in the original packaging so that UPS can make a proper assessment of the damage and authorize the claim.
- Contact Cameron Packaging at 800-381-9404 or email us so a replacement order can be shipped out and arrangements can be made for the pick up/inspection of the damaged items. Cameron Packaging will file the claim with UPS.
Most returns will be honored if completed within 30 days of purchase. Please review the exceptions and instructions shown below.
The following are not refundable, unless Cameron Packaging is at fault:
- Shipping charges in both directions
- Custom items
If the items received are not the items that were ordered, please contact us at 800-381-9404 or
email us for further instructions,
so we can make things right.
If the customer wants to return an order and Cameron Packaging is not at fault, the customer will be responsible for the shipping charges in both directions. A refund will be issued for only those items that are returned in undamaged and resaleable condition.
Cameron Packaging does not guarantee a delivery date and is not at fault for shipments that arrive later than estimated (orders can be returned at the customer's expense for a refund of the merchandise only, not the original shipping charges).
If an order is refused at the time of delivery, or if the order was undeliverable* and it was sent back to us, only the undamaged merchandise in resaleable condition will be refunded and the return shipping charges will be deducted from this refund. The customer will be responsible for shipping charges in both directions.
* Undeliverable - because an incorrect address was given to us, the customer has moved, or nobody was there to receive the shipment at the time of delivery (UPS will make 3 delivery attempts), etc.
INSTRUCTIONS FOR RETURNS:
Returns should be shipped prepaid at the customer's expense. Cameron Packaging assumes no liability for the loss or damage of returned packages.
Please enclose a copy of the receipt and return the merchandise to:
Cameron Packaging
250 E. Hanthorn Rd.
Lima, OH 45804
Returned merchandise will be inspected and the refund amount will be determined. If all or part
of the returned merchandise is damaged, we will notify you. At that time, we will inform you of
any monetary adjustments. When a refund is processed for the merchandise, you will
be notified via email.
PAYMENT TERMS:
Advance payment is requested. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER,
bank cashier checks, money orders, and personal checks.
SHIPPING INFORMATION:
UPS ground is used as the primary shipping method. If you need a higher quantity
of an item, and have a loading dock, it might be cheaper to ship via common carrier
(motor freight). Please email us for
a freight quote.
At this time, our shopping cart is set up to ship only within the United States.
Items usually ship out from our warehouse on the next business day after an order has been placed.
Registration is not necessary to place an order on our website. The shipping charges will be calculated by the shopping cart after a zip code has been entered, with no obligation to buy.
SALES TAX:
A state-required 6.85% sales tax is added to orders for all Ohio customers and companies not
furnishing a completed and signed tax exemption form. The form may be mailed or faxed
to us (please see our contact information below). Sales tax is not collected on orders that are shipped to a non-Ohio address.
|