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Cameron Packaging, Inc. Terms of Sale
RETURNS and DAMAGED ITEMS: Despite our best efforts, items may occasionally be damaged in transit. If you receive damaged merchandise, please keep the damaged product in its original packaging so that UPS can make a proper assessment of the damage and authorize the claim, which will be filed by Cameron Packaging. Contact Cameron Packaging at 800-381-9404 or email us so arrangements for shipment of the replacement product(s) and pick up or inspection of the damaged product(s) can be made. Most returns will be honored if completed within 15 days of purchase. Please see the exceptions and instructions listed below. The following are not refundable: Shipping charges in both directions Merchandise damaged during return shipment to us Custom items Partial returns Used items Shipments that arrive later than anticipated (orders can be returned at your expense for a refund of the merchandise, less shipping costs) If incorrect merchandise was shipped, please contact us at 800-381-9404 or email us for further instructions, so we can make things right. However, if the order was shipped per your specifications but you would still like to return items, the customer will be responsible for the shipping charges in both directions. Incorrect orders placed by you or a representative of your company are your responsibility. All items must be returned in new, undamaged, resaleable condition or a refund for the merchandise cannot be issued. Orders that are refused at the time of delivery will fall under our standard return policy. UPS will attempt to make a delivery 3 times. If an order is returned to us because UPS could not make the delivery (due to an incorrect address given to us, customer has moved, or the area was not considered safe to leave the order at the door and nobody was there to receive it, etc.), then our standard return policy will apply. In these cases, only the undamaged merchandise in resaleable condition will be refunded and the return shipping charges will be deducted from this refund. INSTRUCTIONS FOR RETURNS: Returns should be shipped prepaid at your expense, using a traceable carrier (such as UPS/FedEx), since a refund cannot be issued without satisfactory proof of return. Please enclose a copy of the receipt and return the merchandise to: Cameron Packaging 250 E. Hanthorn Rd. Lima, OH 45804 Returned merchandise will be inspected and the refund amount will be determined. If all or part of the returned merchandise is damaged, we will notify you. At that time, we will inform you of any monetary adjustments. When a refund is processed for the resaleable merchandise, you will be notified via email. All items must be carefully packed and will be subject to charge if not in saleable condition. Please note that the outer shipping container used to ship the order to you, is meant to be used one time to get the product to you safely. The product (especially boxes) will most likely be damaged if returned to us and won't be in saleable condition, in which case no refund for the damaged items can be issued. Shipping costs in both directions are not eligible for a refund. CANCELLATIONS: Please keep in mind that once an order has shipped it cannot be cancelled. Stock items are usually shipped out the same day an order is placed or on the next business day. If the order has not been picked up by UPS yet, then it can be cancelled. Orders for custom-made items that have already been manufactured cannot be cancelled, nor can a refund be issued for the manufactured items. If the custom item has not shipped, the shipping cost will be refunded. If the custom order has already shipped, no refund can be given. PAYMENT TERMS: Advance payment is requested. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, bank cashier checks, money orders, and personal checks. SHIPPING INFORMATION: UPS ground is used as the primary shipping method. If you need a higher quantity of an item, and have a loading dock, it might be cheaper to ship via common carrier (motor freight). Please email us for a freight quote. At this time, our shopping cart is set up to ship only within the United States. Items usually ship out on the same day an order is placed or on the next business day, unless noted differently on our website. The shipping cost will be calculated after you enter in your zip code, with no obligation to buy. You won't be prompted for payment information until AFTER you have reviewed the shipping cost, sales tax (if applicable), and total order amount. SALES TAX: A state-required 6.5% tax is added to orders for all Ohio customers and companies not furnishing a completed and signed tax exemption form. The form may be mailed or faxed to us (please see our contact information below).

Cameron Packaging, Inc.
250 E. Hanthorn Road
Lima, OH 45804

Next to I-75 between McClain Road and St. Johns Road (SR 65)

Click here for directions and a map.

Phone: (419) 222-9404
Toll Free: (800) 381-9404
Fax: (419) 222-9802

Email: cameronp@wcoil.com

Business Hours
Monday-Friday 7:00 am - 3:30 pm Eastern Time

© 1999 - 2012 Cameron Packaging, Inc. All rights reserved.