Cameron Packaging - Shipping FAQ

Cameron Packaging, Inc. Shipping FAQ
1. How much will my shipping be? 2. When will my order be shipped and received? 3. How will I know my order has been shipped? 4. Why is the shipping cost higher than the item being purchased? 5. Why is the shipping weight so high? There is no way foam coolers can weigh this much. 6. Is there a cheaper way to ship my order? 7. Can you "guarantee" that I will get my order by a certain date? 8. Can you ship using a faster method? 9. Can you ship via FedEx or USPS? 10. How much will shipping be to Alaska, Hawaii, or Puerto Rico? 11. Do you ship internationally? 12. Does someone have to sign for my package, when delivered? 13. If you ship the correct item, and I change my mind or the item won't work out, can I return the item for a refund? 14. What should I do if the shipment arrives damaged? Below, you will find all of these questions answered. 1. How much will my shipping be? The shopping cart will automatically calculate the shipping cost, without having to enter in your personal information. Just add an item to the cart and enter in your zip code when prompted. 2. When will my order be shipped and received? Orders placed using the online shopping cart, ship out the same day (Mon-Fri) or on the next business day, unless indicated differently on the item's webpage. Online orders get processed faster than orders that are placed over the phone. Custom-manufactured orders will be determined on a case by case basis. To see the number of transit days, please click here or email us (zip code, quantity, item description will be needed). 3. How will I know my order has been shipped? The UPS tracking number will automatically be emailed to you (from ups.com), on the day the order ships out, in the afternoon. Some email programs consider automated emails to be spam, so if you don't receive it, please check the junk and trash folders. 4. Why is the shipping cost higher than the item(s) being purchased? The shipping cost is based on the weight/size of the unit, and the shipping destination, not the subtotal of the order. Heavy and/or oversized units, can have shipping costs that are close to, or higher than, the cost of the product being bought. This can also happen if shipping to states in the west, which is the farthest zone away from Ohio. 5. Why is the shipping weight so high? There is no way foam coolers can weigh this much. For larger units, the shopping cart shows the billable weight (also called the dimensional weight), not the actual weight. Some items that are charged by the dimensional weight include: some insulated foam boxes, the computer/printer and monitor shipping kits, the foam-filled rifle shipping kits (not the single kits), and the 4-pack of laptop mailers. 6. Is there a cheaper way to ship my order? We have found UPS ground to be the cheapest, and the most reliable shipper. If you need a higher quantity, and if you have a business with a loading dock, it might be lower in price to ship via common carrier (motor freight). Email us for a freight quote (give item description, quantity wanted, destination zip code). 7. Can you "guarantee" that I will get my order by a certain date? We cannot guarantee a date of delivery, though we can estimate it. Once the order leaves our facility, we no longer have control over what happens to the order. Most of the time, UPS delivers on the estimated day. However, many factors, usually bad weather, can delay the shipment. 8. Can you ship using a faster method? UPS air is available for second day and next day shipments. Please email us for a quote (zip code, quantity, item description will be needed). 9. Can you ship via FedEx or USPS? UPS is preferred, because we have daily UPS pickup. 10. How much will shipping be to Alaska, Hawaii or Puerto Rico? UPS now offers "ground" service to Alaska, Hawaii and Puerto Rico. The shopping cart will automatically calculate the shipping cost, with no obligation to buy. Simply add the item(s) to the cart, and enter in your zip code when prompted. A total with shipping will be shown. 11. Do you ship internationally? We are not set up to ship internationally. 12. Does someone have to sign for my package, when delivered? We do not require a signature upon delivery. You can request a "shipper release" so that the UPS driver will leave the package(s) at your door, or wherever you specify. Please note that if you request this service, and if the package ends up missing after having been delivered to the correct address, neither UPS nor Cameron Packaging can be held liable. Upon checkout, in the "Special Instructions and Comments" field, type in where you would like the UPS driver to leave your order if you aren't home. UPS does obtain a signature for commercial deliveries. 13. If you ship the correct item, and I change my mind or the item won't work out, can I return the item for a refund? Please click here for our return policy. 14. What should I do if the shipment arrives damaged? Please click here for instructions so we can make things right.

Cameron Packaging, Inc.
250 E. Hanthorn Road
Lima, OH 45804

Next to I-75 between McClain Road and St. Johns Road (SR 65)

Click here for directions and a map.

Phone: (419) 222-9404
Toll Free: (800) 381-9404
Fax: (419) 222-9802

Email: cameronp@wcoil.com

Business Hours
Monday-Friday 7:00 am - 3:30 pm Eastern Time

© 1999 - 2010 Cameron Packaging, Inc. All rights reserved.