1. How much will my shipping be?
2. When will my order be shipped and received?
3. How will I know my order has been shipped?
4. Why are the shipping costs higher than the item(s) being purchased?
5. Why is the shipping weight so high? There is no way this item can weigh that much.
6. Is there a cheaper way to ship my order?
7. Can you "guarantee" that I will get my order by a certain date?
8. Can you ship using a faster method?
9. Can you ship via FedEx or USPS?
10. How much will shipping be to Puerto Rico?
11. Do you ship internationally?
12. Does someone have to sign for my package at the time of delivery?
13. If you ship the correct item, and I change my mind or the item
won't work out, can I return the item for a refund?
14. What should I do if the shipment arrives damaged?
Below, you will find all of these questions answered.
1. How much will my shipping be?
The shopping cart will automatically calculate the shipping costs using just a zip code. Registration is not required. Add an item to the shopping cart, enter the destination zip code in the appropriate field, and press the blue "Go" button.
2. When will my order be shipped and received?
Orders that are placed online using the shopping cart usually ship out from our warehouse on the next business day. Online orders get processed faster than orders that are placed over the phone. Custom-manufactured orders will be determined on a case by case basis. To see the number of transit days, please
click here or email us (zip code, item description, and quantity will be needed).
3. How will I know my order has been shipped?
The UPS tracking number will be automatically emailed to you (from ups.com) in the afternoon, on the day the order ships out. Some email programs consider automated emails to be spam, so if you don't receive it, please check the junk and trash folders. If an account was created when the order was placed, the tracking information and order status can be viewed by accessing your account.
Registered users can click here to log in.
4. Why are the shipping costs higher than the item(s) being purchased?
The shipping costs are based on the weight/size of the unit and the shipping destination, not the cost of the items being purchased. Heavy and/or larger units can result in shipping costs that are close to, or higher than, the cost of the product. We are located in Ohio, so the western region of the United States will have the highest shipping charges.
5. Why is the shipping weight so high? There is no way this item can weigh that much.
UPS and FedEx use the dimensional weight of a package to calculate the shipping costs (unless the actual weight is higher). For most of our items, the dimensional weight is higher than the actual weight. In those cases, our shopping cart shows the dimensional weight (also called the billable weight), not the actual weight. Lightweight packages that are large will have high dimensional weights.
6. Is there a cheaper way to ship my order?
We have found UPS ground to be the most economical and reliable shipper.
If you need a higher quantity and if you have a business with a loading dock, it might be more economical to ship via motor freight. Email us for a freight quote (let us know the item description, quantity needed, destination zip code, and if you have a loading dock to receive freight).
7. Can you "guarantee" that I will get my order by a certain date?
We cannot guarantee a delivery date, though we can estimate it. Once the order leaves our facility, we no longer have control over what happens to the order. Most of the time, UPS delivers on the estimated day. However, many factors, usually bad weather, can delay the shipment.
8. Can you ship using a faster method?
Expedited shipping is available (UPS Next Day Air, Second Day Air, 3-Day Select), but it is very expensive. Please
email us
for a quote (zip code, item description, and quantity will be needed).
9. Can you ship via FedEx or USPS?
UPS is preferred, because UPS picks up at our warehouse on a daily basis. USPS rates are higher than UPS for larger items and most of our products do not fit in a flat-rate USPS mailer. We do not have a way to create FedEx labels and FedEx is not scheduled to pick up at our facility. An order can be shipped via FedEx if you send us the FedEx labels and arrange for the pick up. If you want to have an order shipped on your FedEx account, please email us the item description and quantity you are interested in ordering. The weights and dimensions of the packages will be emailed to you so the FedEx labels can be created.
10. How much will shipping be to Puerto Rico?
Please email us the item description, shipping address, and quantity you are interested in ordering. A shipping quote will be emailed to you.
11. Do you ship internationally?
We are not set up to ship internationally. However, the Biofocus kit can be shipped to Canada. Please email us the item description, Canadian shipping address, and quantity you are interested in ordering. A shipping quote will be emailed to you.
12. Does someone have to sign for my package at the time of delivery?
We do not require a signature upon delivery. You can request a "shipper release" so that the UPS driver will leave the package(s) at your door, or wherever you specify. Please note that if you request this service, and if the package ends up missing after having been delivered to the correct address, neither UPS nor Cameron Packaging can be held liable. Upon checkout, in the "Special Instructions and Comments" field, type in where you would like the UPS driver to leave your order if you aren't home. UPS does require a signature for commercial deliveries.
13. If you ship the correct item, and I change my mind or the item won't work out, can I return the item for a refund?
Please
click here for our return policy.
14. What should I do if the shipment arrives damaged?
Please
click here for instructions so we can make things right.
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